8/1/2023 0 Comments Safari browser on rokuIf this happens, turn off casting and re-start it once the film starts playing. Some Chromecast versions cannot support transitions from one video to another. Why do I see a black screen after the pre-roll if I am casting to Chromecast? You will need to watch via the online portal or viewing the app on your TV. Casting from an iOS device for certain DRM content is not supported. Why can't I cast to my TV from my iOS device? Why does playback not work for some videos?Ĭhromecast only works through Chrome and is not supported on iOS devices such as an iPad or iPhone. For information on how to use Chromecast on your device please visit the Google support page here: How to cast: A quick start guide You cannot use Chromecast from an iOS device such as an iPhone or iPad. You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button on the bottom right-hand side of the player. If you're on wifi, try moving closer to your router. If your internet connection is weak or inconsistent, you may experience problems during playback. We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. Why does video playback stall or not play smoothly? Please make sure your devices have all the latest operating system updates installed. From there you will be able to view content directly on your TV. Once you've paired your devices you'll be able to access all of the content on your TV directly.Īlternatively, you will be given the option to enter your Elevent email and password to login as a passholder to the Elevent TV app. If you're a pass holder, select 'Login with pass' under 'Pass Holders' on the right and you will then be prompted to go to on a web browser and enter the alphanumeric pairing code now appearing on your TV. Once downloaded, and if you are a ticket holder, enter you 9-digit voucher code by selecting 'Enter Code' under 'Ticket Holders' on the left. From your Roku (Roku 4 and above), Apple TV (gen 4 and above and tvOS 14.4.0 and above) or Amazon Fire app store, search for the Elevent TV app, being sure to include the space between 'Elevent' and 'TV' I have Roku, Apple TV or Amazon Fire. Is there an app I can download in order to watch content on my TV? You will need to have access to the e-mail address you created your account with. Use the password reset option on the screening portal login page to reset your password, here. What happens if I forget my Elevent password? See the Virtual Pass FAQ for further information. If you bought a pass, you can log into the screening portal with your Elevent email and password at. For more information see the Virtual Ticket FAQ. This email will include a direct link as well as a 9-digit voucher code, either of which can be used to access the content. If you bought a ticket then you will receive a 'virtual access' email one hour before the film or event becomes viewable. No, you do not need to download and install an app. Yes, you can watch content using Chrome on Android 6.0 or later.ĭo I need to download an app to watch content? Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device to watch on connected TV. To stop mirroring your iOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring.Ĭan I watch content on my Android Device? Yes, you can watch content using Safari on iOS 11.2 or later. We recommend using the latest version of your browser. Supported browsers: Google Chrome, Firefox, Safari, or Opera. What are the requirements for Mac computers? Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. What are the requirements for Windows computers? You can also watch virtual films or event on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. What are the system requirements to watch content online?
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